On April 12th the mainstream support for Microsoft Lync 2010 will end, it will then enter the extended support period. The exception is the Lync (2010) Phone Edition – because it is supported by Lync 2013 and Skype for Business, the mainstream and extended support period for the Phone Edition have been prolonged for 2 years.
The following table shows the support lifecycle periods for Lync 2010:
|Product||Lifecycle Start Date||Mainstream Support End Date||Extended Support End Date|
|Microsoft Lync 2010||01/25/2011||04/12/2016||4/13/2021|
|Microsoft Lync 2010 Attendant||01/25/2011||04/12/2016||4/13/2021|
|Microsoft Lync 2010 Attendee||01/25/2011||04/12/2016||4/13/2021|
|Microsoft Lync 2010 Group Chat||01/25/2011||04/12/2016||4/13/2021|
|Microsoft Lync 2010 Phone Edition||01/25/2011||04/10/2018||04/11/2023|
You can read about the Microsoft Support Lifecycle at https://support.microsoft.com/lifecycle .
What is the difference between Mainstream Support and Extended Support?
|Type of support||Mainstream support phase||Extended support phase|
|Request to change product design and features||√||X|
|Non-security update support||√||∗|
|Complimentary support1 included with license, licensing program2 or other no-charge support programs||√||X|
|Paid-support (including pay-per-incident Premier and Essential Support)||√||√|
|Product-specific information that is available by using the online Microsoft Knowledge Base or Support site at Microsoft Help and Support to find answers to technical questions||√||√|
|Hardware warranty claims||√|
|∗||Only available with Extended Hotfix Support through Premier Support.
Not available for Desktop Operating System consumer products.
1 Refers to phone support and online support options.
2 For example, support incidents acquired through the Software Assurance program for server products.
3 Limited complimentary support may be available (varies by product).
I support partners with their Skype for Business projects and offerings following the Skype Operations Framework.
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