Quickie: Mainstream support for Lync 2010 ending soon

Quickie: Mainstream support for Lync 2010 ending soon

On April 12th the mainstream support for Microsoft Lync 2010 will end, it will then enter the extended support period. The exception is the Lync (2010) Phone Edition – because it is supported by Lync 2013 and Skype for Business, the mainstream and extended support period for the Phone Edition have been prolonged for 2 years.

The following table shows the support lifecycle periods for Lync 2010:

Product Lifecycle Start Date Mainstream Support End Date Extended Support End Date
Microsoft Lync 2010 01/25/2011 04/12/2016 4/13/2021
Microsoft Lync 2010 Attendant 01/25/2011 04/12/2016 4/13/2021
Microsoft Lync 2010 Attendee 01/25/2011 04/12/2016 4/13/2021
Microsoft Lync 2010 Group Chat 01/25/2011 04/12/2016 4/13/2021
Microsoft Lync 2010 Phone Edition 01/25/2011 04/10/2018 04/11/2023

You can read about the Microsoft Support Lifecycle at https://support.microsoft.com/lifecycle .


What is the difference between Mainstream Support and Extended Support?

Type of support Mainstream support phase Extended support phase
Request to change product design and features X
Security updates
Non-security update support
Complimentary support1 included with license, licensing program2 or other no-charge support programs X
Paid-support (including pay-per-incident Premier and Essential Support)
Product-specific information that is available by using the online Microsoft Knowledge Base or Support site at Microsoft Help and Support to find answers to technical questions
Hardware warranty claims


X Not Available
Only available with Extended Hotfix Support through Premier Support.
Not available for Desktop Operating System consumer products.

1 Refers to phone support and online support options.
2 For example, support incidents acquired through the Software Assurance program for server products.
3 Limited complimentary support may be available (varies by product).



My name is Simone Liebal and I’m working as a Cloud Solution Architect at Microsoft in Germany with the focus point on Cloud Voice.
I support partners with their Skype for Business projects and offerings following the Skype Operations Framework.

Opinions displayed on this blog and my social media pages are my own and do not express the views and opinions of Microsoft.

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